The Plumbing & Air Service Co.
Review Summary
- Negative: Poor scheduling and communication, missed appointments, slow service, potential for unnecessary upselling, incomplete work, and overcharging. Some technicians may damage equipment.
- Positive: Some technicians are professional, provide clear explanations, and offer reasonable pricing. Some crews work efficiently and are respectful of the home.
- Mixed: Quality of work is inconsistent, with some repairs satisfactory and others problematic.
Reviews
View All on Google4.7
(516 reviews)
Zachary Roberts
I'm not angry as I write this, but it has been a trying evening. Over 24 hours in advance, I scheduled an appointment to have a home HVAC system assessed (because it's currently under contract to be bought/sold). The home is unoccupied. The time of the appointment came and went, and all told, we waited 3.5 hours (in a home unfurnished, that neither I nor my clients own, and I even had to make a fast-food run because we were so hungry during the dinner-time wait)--still no technician came. Again and again, we were told, "Someone is coming." Finally when a technician did call and offer to come, he was 40 minutes away and said he had only just received notification. There is a major communication break down. At one point we were told that even though the appointment time was set for 4pm, the technician could show up at any time. Then, why were we given the opportunity to choose a time? And why didn't the confirmation email tell us that time wouldn't be honored? I will not be recommending this company to clients again.
Debra Johnson
I had another company come out to service my furnace. I then called The Plumbing & Air Service Co to get a second opinion. Tony Moreno-Driggs came out; assessed my furnace and gave me options for repair. He was very professional in his assessment, explained procedure for repairs or replacement in easy-to-understand language. Visit was pleasant and informative!!! Scheduled next day appointment for financing and equipment replacement. Would recommend this company to everyone.
Jim Pierce
On October 28, 2024, we initiated a contract for various plumbing upgrades and repairs. This company was quick to take a deposit and ultimately, payment in full without the job being fully completed (yeah my bad). As of Dec 1, still not completed. Their scheduling is awful, their commitment to do the job is non-existent and their communication is very poor. I encourage everyone to consider anyone but this company.
michael duehring
They said I needed a minimum of $3000 worth of work to get the heat up and running. And ultimately I needed a whole new unit for $15,000. I called another company who fixed the heat for $345 on the spot.
Chad Benoist